Returns & Exchanges
Due to the perishable nature of our premium meats and artisanal products, we strive to ensure every order arrives in perfect condition. If you are unsatisfied with the quality of your delivery, please contact us within 24 hours of receipt for a resolution.
Inspect Your Order
Upon delivery, immediately check your items to ensure they meet our quality standards and that the vacuum sealing remains intact.
Document the Issue
If there is damage or a quality discrepancy, take clear photographs of the product and the packaging labels as evidence for our butchery team.
Contact Customer Support
Email our team at [email protected] within 24 hours of delivery, including your order number and the photos of the affected items.
Resolution Process
Our master butchers will review your claim and, if approved, will arrange for a replacement product or a credit to your account for future purchases.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing